• Password

  You can change your password in your account settings, from the back office. Change your password You can change your password in your account settings, from the back office. [](https://downloads.intercomcdn.com/i/o/387705991/6886a4984077f43b6f52fe3b/parame%CC%80tres.png?expires=1769162400&signature=7c575316fb97f888dedb9bd13d393314876332435b9ac8751e99d676e9Some readers

• Delete my account

  You can delete your account directly from the settings of your AZEOO back office. To do this, click on your profile at the top right, then select "Settings", or click directly on "Settings" at the bottom left of your screen. [](https://downloads.intercomcdn.com/i/o/985559198/7309cce9408e70e5a8bd7bff/Capture+d%E2%80%99e%CC%81cran+2024-03-08+a%CC%80+09_20_57.png?Some readers

• Configuring SEPA direct debits

  By clicking on your profile in the top right-hand corner of your back office, you can access the billing page. For information, we use Stripe [](https://downloads.intercomcdn.com/i/o/985575513/31f5fc49fae1240934470e9d/3.png?expires=1769163300&signature=71626f1500905923f628012c47f7e7a2f5dad3f61c4ffdd765cef6151159cb96&req=fSgiE857mIBcFb4f3HP0gNMfMbKdNDguu6KzS7vWHnQs3XKQGxHHRFew readers

• Billing

  By clicking on your profile at the top right of your back office, you can access the billing page. For your information, this is all done through Stripe. [](https://downloads.intercomcdn.com/i/o/985563606/9eae4f23bcf25b8b37ecc93e/Design+sans+titre+%285%29.png?expires=1769163300&signature=0c9cae20b89ac32348d52abf8c4b31efed74f7e67ccee3cafe51ac4bdc0d4d15&req=fSgiE899m4FZFFew readers

• Customer reporting (anthropometric / body)

  In the back office, go to the "Clients" tab and click on the name of the client whose data you want to analyze. [](https://downloads.intercomcdn.com/i/o/949034453/29f9cd809089ecb0e03fcfe4/Design+sans+titre+%2810%29.png?expires=1769163300&signature=f2b609fe687f986b49752bc0d9a7c3b035ae1f57ca61629d2ff5423634c44aaa&req=fSQuFsp6mYRcFb4f3HP0gNVqllBqeqxvjksWUhMT82yVaKwwSFkeU7%Few readers

• Tracking your clients’ statistics

  From your BackOffice, you have access to a detailed tracking view of the statistics your clients update themselves directly from the mobile app. This feature helps you monitor their progress on a daily basis, better understand their habits, and adapt your coaching based on concrete data. How to access it? Go to the "Clients" menu in your BackOffice, then click on the client of your choice. Once on their profile, click the "Statistics" tab. There, you'll find all the data yoFew readers

• Visual customization of your application (Theming)

  The Theming feature allows you to modify in real time the visual appearance of your application directly from your BackOffice. You can easily manage : Photos and images displayed, Colors, The order of the blocks on your screens, The steps of the sign-up process, The actions of the navigation bar, And many other visual/functional elements. 👉 This option is only available with the Customized subscription. Why use Theming? Theming is designFew readers

• Segment my offer with groups

  Thanks to the notion of groups, you can easily segment your commercial offers and then use them to assign content (programs, sessions, video courses) to customers. Exemples : Gold" offer; this is a commercial offer that you propose at 39€/month extra for example This offer will contain :5 programs15 à la carte sessionsa catalog of 50 video lessons Silver" offer; it is a commercial offer that you propose at 25€/month extra for example | This offer will contain :4 programs10Few readers

• Adding follow-up notes

  Add a note In the back office, go to the "Clients" tab and click on the name of the client whose data you want to analyze. [](https://downloads.intercomcdn.com/i/o/948043506/7a08238f56f4e75b68bffd68/Design+sans+titre+%2810%29.png?expires=1769163300&signature=62e6b01907d72a86cf74d4a2b1408b6b7ed69202ff56a2e7ba880eea0611e5a1&req=fSQvFs19mIFZFb4f3HP0gAb5Z%2FBuva3kAZwYITsFew readers

• Progress Photos

  The Progress Photos module allows you, as a coach, to visually track your clients’ physical transformations over time. It’s a simple tool, available both in the mobile app and in your BackOffice, that complements other tracking data like weight and body measurements. It’s also designed to help you easily create “before/after” visuals to share on your social media, and highlight the progress your clients have made. On the mobile app (for the client) From the app, your client cFew readers

• Customer file presentation

  Presentation of the customer file For each of your customers registered in your back office, you have a dematerialised "customer file", from which you can manage everything relating to your customer (changes in weight, programme, eating plan, questionnaire, notes, etc.). To access it, in the "Clients" menu in your back office, click on the client of your choice in the list that appears. This will take you to this menu : [![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5Few readers

• Add, edit or delete a group of customers

  Add a group Add a group Manually In the "Clients" menu in your back office, click on "Manage groups" and then click on "Add a group". [](https://downloads.intercomcdn.com/i/o/950426641/a037c60b6c8fc920c89d2b69/Animation7.gif?expires=1769163300&signature=9e1a2d8565b9bbd417fa72bd6f86f9c1b9263197d0839b5807e070f82575f27b&req=fSUnEst4m4VeFb4f3HP0gNXmK%2FWMdQBkFew readers

• Add, edit or delete a customer

  Your ERP is connected to AZEOO All your customers defined on your ERP will therefore be automatically synchronized to your AZEOO account, which means you won't have to manage the manual addition of each customer. Your customers will have to download the app, then follow the classic registration process. Then, 2 cases can occur : Your customer has access to your content: perfect! The link is operational. Your customer doesn't have access to your content: simply because the email heFew readers

• Coach/Club account settings

  Personal settings You can change your personal details from the back office. To do this, go to the settings by clicking on your name, then on "Settings", or by clicking directly on "Settings" at the bottom left of your screen. Personal profile Then, you have the possibility to update your information such as : Photo First and last name E-mailFew readers

• Share training content with a group

  To create a customer group, see this article. In the back office, you have the possibility to share training content (programs, workouts, video courses, etc.) with a defined group of clients. Assigner un client à un groupe In the "Clients" tab, next to the clients' names, you click on the + button. Then you select the group to which you want to add the client. [![](https://storage.crisp.Few readers

• Email address

  You can change your email address in your account settings, from the back office.Few readers

• Setting a customer's nutritional target

  Nutritional and anthropometric parameters of a client When your customer registers in the app, an automatic kcal calculation is performed based on their anthropometric data. See the calculation method here. You can update their anthropometric data yourself, and set their nutritional targets from your back office. To do this, in the "Clients" menu in your back office, click on the client of your choice. [Few readers

• Customer reporting (nutrition)

  Access the nutritional statistics of your customers In the back office, go to the "clients" menu, then in the listing of your clients, click directly on the picto representing a calendar: [](https://downloads.intercomcdn.com/i/o/948043506/7a08238f56f4e75b68bffd68/Design+sans+titre+%2810%29.png?expires=1769163300&signature=62e6b01907d72a86cf74d4a2b1408b6b7ed69202ff56aFew readers

• Customer Ranking

  In the back office, go to the "Clients" tab and then click on the name of the customer whose data you want to analyse. Once you are on the customer file, go to "Rankings". You can then view your customer's overall ranking and that of his team. You can filter this ranking according to a chosen period: 7 days, 30 days, 1 year; by clicking on the filters on the right. [![](https://storage.crisp.chat/users/helFew readers

• Disable / Delete my account

  You can delete your account directly from the settings of your AZEOO back office. To do this, click on your profile at the top right, then select "Settings", or click directly on "Settings" at the bottom left of your screen. [](https://downloads.intercomcdn.com/i/o/985559198/7309cce9408e70e5a8bd7bff/Capture+d%E2%80%99e%CC%81cran+2024-03-08+a%CC%80+09_20_57.pngFew readers

• Add, edit or delete a licence

  The "Licences" menu is only available to professionals on request from the AZEOO support team. This feature allows you to allocate external licences (the equivalent of our PROFESSIONAL offer) to external people (coaches, dieticians, etc.). These external accounts are attached to your own account, but all the data is segmented, i.e. : List of clients: each account, including yours, has access to its own list of clients List of coFew readers

• Export your customer base

  In the "Customers" tab of the back office, you have the possibility to export your customer database via CSV or via Excel (XSLX). To do this, simply click on "Export", then choose what type of export you want to do. [](https://downloads.intercomcdn.com/i/o/979005766/552f7a01dc8de043d60dad4b/Design+sans+titre+%2811%29.png?expires=1769163300&signature=4122d6655e7Few readers

• Customer reporting (questionnaires)

  In the back office, go to the "clients" menu, then click on the name of the customer whose questionnaire responses you want to analyse. [](https://downloads.intercomcdn.com/i/o/948032771/87e6f1571cf7aad422145c95/Design+sans+titre+%2810%29.png?expires=1769163300&signature=8cb81b24ed9a0656e9dfbedfb7f275c1d80dc727be70718eb30acac271e804bd&req=fSQvFsp8moZeFb4f3HP0gDZuNt%2B%2Few readers

• Customer reporting (activity)

  Data analysis You can analyze your customer data from the back office! In the back office, go to the "Clients" tab and then click on the name of the customer whose data you want to analyze. [](https://downloads.intercomcdn.com/i/o/941246909/5641d3cff85f0c72362945e7/Capture+d%E2%80%99%C3%A9cran+2024-01-23+121025.jpg?expires=1769163300&signature=2b6eef79334eaa43cFew readers

• Add or remove a coach

  The "Staff" menu is not available to professionals working as independent coaches. Add a staff member Go to the "Staff" menu in your back office. To do this, click on your profile at the top right of the screen, then on "Staff". [](https://downloads.intercomcdn.com/i/o/983543798/9c52a59771c26e584ae53308/Design+sans+titre+%281%29.png?expires=1769162400&signatFew readers

• Managing teams

  The notion of team allows you to boost the motivation of your customers by feeling that they belong to a group of individuals in order to perform and surpass themselves together. On the App, team rankings are available (ranking based on points acquired) to your customers. Who can create teams ? The coach or the manager. Who can join a team ? There are two possibilities : By default, only the coach or the manager can attach a client to a team. The client cannot then detach/atFew readers

• Customer reporting (training)

  Access your customers' sports statistics In the "Clients" menu in your back office, click on the name of the customer whose data you want to analyse. [](https://downloads.intercomcdn.com/i/o/948043506/7a08238f56f4e75b68bffd68/Design+sans+titre+%2810%29.png?expires=1769163300&signature=62e6b01907d72a86cf74d4a2b1408b6b7ed69202ff56a2e7ba880eea0611e5a1&req=fSQvFs19mIFZFFew readers

• Change my payment method

  By clicking on your profile in the top right-hand corner of your back office, you can access the billing page. For information, we use Stripe. [](https://downloads.intercomcdn.com/i/o/985570356/d3769f4692def9d21a7962a2/1.png?expires=1769163300&signature=cb2f0530d5355adb4c27706db5fa921d304de30ea21cdfcf432b80c547cb8e07&req=fSgiE85%2BnoRZFb4f3HP0gDgA2F7zE3XS4nDsg0%2BnPQmzFew readers